Data Deletion Instructions

Email info@w2aglobal.com with the subject "Data deletion request". You do not need a W2A Tech account to send a request. This is a manual request process, not an automated deletion form or endpoint.

You may request deletion of personal information associated with your account or interactions, including contact information, customer records, conversation content, supported attachments and related identifiers, where applicable. Tell us whether you are asking about a particular conversation, customer record or account, or all personal information we process about you.

Include the email address or phone number associated with the interaction, the name of the business you contacted, the approximate date or date range, and a brief description of the information you want deleted. If you used WhatsApp, include your phone number with its country code and identify the business you messaged. Only provide details reasonably needed to locate the records.

If you act for someone else or for an organization, describe your authority. Do not email passwords, API keys, access tokens, payment-card details or identity documents as part of the initial request.

We may ask for proportionate verification before disclosing or deleting information, to protect you and other people. For example, we may ask you to contact us from an associated email address or coordinate with an authorized organization representative. If additional verification is necessary, we will explain the relevant next step.

When W2A processes information on behalf of a business customer, that business determines how its customer records are handled. We may need its instructions and will coordinate the request as appropriate. You can also submit your request directly to the business you contacted.

We review the request, identify the information and systems involved, check identity or authority when necessary, and assess applicable deletion requirements and exceptions. Where deletion is appropriate, we arrange the relevant action or coordinate it with the business responsible for the records. Removing access or hiding a record is not necessarily permanent deletion.

You may request information about the scope, progress and outcome by replying to the same email conversation. Response requirements depend on applicable law and the circumstances; these instructions do not promise immediate deletion or a fixed completion period for every request.

Some information may need to be retained for legal obligations, security, fraud prevention, disputes, recordkeeping requirements or the rights of other people. We will explain applicable limitations when responding, subject to lawful restrictions. Backup copies and records held by service providers may require separate review.

Deleting information held by W2A does not automatically delete copies retained independently by Meta, WhatsApp, the business you contacted or other recipients and providers. Contact those parties directly for requests concerning their independent processing. Deletion of an account or records may affect access to services and does not by itself settle contractual or payment obligations.

For access, correction, portability, objection, withdrawal of consent or an applicable appeal, email info@w2aglobal.com and describe your request. The Privacy Policy explains our processing and the rights that may apply. W2A GLOBAL TECH can also help clarify which business or provider is responsible for the information you want to address.